Generally your order will be delivered by your local Bi-Rite store. There may be instances where we willl send your delivery via a thrid party courier or delivery service.
In all cases we will do our best ensure your delivery can be completed in a timely manner.
Where do we deliver?
Bi-Rite Online offers national shipping options to a wide range of locations within Australia, starting with around our stores, and then the rest of the country by special arrangement. Delivery will either be a flat rate charge (or free depending on promotions) for areas surrounding our stores or calculated based on your location and the total dimensions & weight of your package(s).
When do we deliver?
Deliveries are generally scheduled during business hours from Monday to Friday, excluding public holidays. If you require a delivery outside of these hours, it will have to be arranged specially when you are contacted to arrange the drop off.
Delivery costs generally include the basic service of dropping off your appliance to your door. If you require extra services like installing, removing old appliances, recycling the old appliance etc, please ask your local store when you are contacted to arrange a delivery time.
Aside from any free delivery promotions we may run from time to time, we have standard flat rate delivery charges. Charges are shown during checkout but you can view them separately by using the shipping calculator on each product page.
Please note that some of our stores are way out back and they require special over and above costs on top of the basic delivery charge. Places like our store in Nhulunbuy often require to pay additional amounts for a barge or light aircraft to arrange goods delivery.
Of course, nothing will be arranged until your local Bi-Rite store calls you and arranges everything with you prior to arranging the delivery of your goods. These extra charges due will not be paid through the website, but rather to the store who is arranging these extra services.
Generally we can be sure that the item will be available for you (subject to shipping requirements). However, sometimes stock can sell quickly and it may be the case that an item purchased and gone through the shopping cart may have run out prior to completing checkout. If you somehow manage to checkout with an item that is out of stock, we will use a number of methods to get the stock for you, like:
- Ordering it from a Supplier direct to you
- Ordering it from a Supplier to us and then delivered to you
If the above case of stock issues, we will contact you to explain the options. If none of these options are acceptable, the order can be cancelled. PLEASE NOTE: In most (but not all) cases, if payment is made by credit card, we DO NOT capture the funds until the goods are actually on the truck on their way to you. In any other case, we will of course refund the payment should the payment have already been captured.